Kindly refer to the below points:

• Returns have to be made within 14 days from receiving the order.
• Product must be unworn and with the original tags.
• Please contact us with yout details, we will arrange a courier to pick up the item and have it sent back to us.
• The refund will be made once the product is received and conducting a quality check.
• Card orders will be refunded to the same account.
• For cash on Delivery orders, will be refunded via bank transfer

This is only for gifts purchased through the online store

Kindly refer to the below points:

• Please get in touch with our team and give them the order number.
• Return within 14 days from the delivery date will be accepted.
• Returns must be in the state you received them, unworn and in the original tags unremoved.

Yes, we accept product exchange.

Depending on your mode of payment, the refund will be made accordingly.

A bank transfer will be done within 5-7 working days for any cash on delivery payments.

For card payments the bank will take 5-7 working days to process the payment.

Please contact our team on +94 70 140 6060 with regard to this.

We sincerely apologize for the damaged product.

Please share the images of the damaged products to this number +94 70 140 6060.

Once we confirm that the product is damaged our represantives will collect your order within the next 3-5 working days and another product will be sent free of charge.

The customer should bear the courier charges and will have to send it to the emerald head office. Once received this will take 3 - 5 working days to be delivered back to the customer.